How to Handle A Telephone Call

 

Penjelasan tentang Menerima Telepon di Perusahaan

Saat menerima telepon di perusahaan, penting untuk bersikap profesional, sopan, dan ramah. Anda juga harus memastikan bahwa Anda memahami kebutuhan penelepon dan memberikan bantuan dengan cepat. Berikut adalah beberapa langkah yang umum dilakukan:

1. Salam dan Perkenalan
   Ucapkan salam dan perkenalkan diri serta nama perusahaan.

2. Menanyakan Tujuan Telepon
   Tanyakan bagaimana Anda bisa membantu.

3. Menanggapi Permintaan
   Jika bisa membantu langsung, berikan jawaban atau solusi. Jika tidak, catat informasi dan sampaikan kepada pihak terkait.

4. Mengakhiri Telepon
   Ucapkan terima kasih dan selamat tinggal dengan sopan.

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Contoh Ungkapan dalam Bahasa Inggris

1. Menyapa dan Memperkenalkan Diri

• “Good morning, thank you for calling PT. Angkasa Pura. This is Tika, how may I assist you?”
• “Hello, you’ve reached PT. Angkasa Pura. My name is Tika. How can I help you today?”

2. Menanyakan Tujuan Telepon

• “How may I assist you today?”
• “What can I do for you?”
• “How can I be of help today?”

3. Menanggapi Permintaan

• “Let me check that for you.”
• “I will transfer you to the relevant department.”
• “I’m sorry to hear that. Let me take down the details and pass them to the person in charge.”
• “Unfortunately, Mr. [Name] is not available at the moment. Would you like to leave a message?”

4. Memastikan Informasi

• “Could you please confirm your order number?”
• “May I have your phone number so we can follow up with you?”

5. Mengakhiri Telepon

• “Thank you for calling [Company Name]. Have a great day!”
• “We appreciate your call. Goodbye!”
• “Thank you for your patience. We’ll get back to you as soon as possible.”

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Contoh Percakapan Menerima Telepon

Customer Service: Good morning, thank you for calling ABC Electronics. This is Sarah speaking. How may I help you?

Customer: Hi, I have a question about my recent order.

Customer Service: I’d be happy to help. May I have your order number, please?

Customer: Sure, it’s BC123.

Customer Service: Thank you. I’ll check it right now. Please hold for a moment.

[After checking]

Customer Service: I see that your order is scheduled for delivery tomorrow. Is there anything else I can help you with?

Customer: No, that’s all. Thank you.

Customer Service: Thank you for calling ABC Electronics. Have a great day!