Rabu, 23 September 2026

HOW TO OPERATE A DISTILLATION APPARATUS - Procedure Text Untuk SMK (Teknik Kimia Industri)

 

A. INTRODUCTION

In the chemical industry, many production processes involve separating mixtures into their individual components. One of the most widely used separation methods is distillation. This technique separates liquids according to their different boiling points and is commonly used in laboratories and industrial plants.

Operating a distillation apparatus requires careful preparation, correct operating procedures, and strict safety precautions. Every laboratory technician or chemical operator must understand how to assemble the equipment, control the heating process, and collect the distilled liquid safely.

In this lesson, you will learn how to explain the operation of a distillation apparatus through a Procedure Text while improving your English communication skills and laboratory knowledge.


LEARNING OBJECTIVES

After studying this lesson, students are able to:

  1. Identify the purpose of a Procedure Text.
  2. Recognize its generic structure.
  3. Understand laboratory vocabulary in English.
  4. Explain how to operate a distillation apparatus.
  5. Apply laboratory safety procedures.

Did You Know?

Distillation is used to separate liquids based on their different boiling points.



B. READING



How to Operate a Distillation Apparatus

Distillation is a laboratory technique used to separate liquids based on their different boiling points.

Before starting the experiment, make sure all equipment is clean and in good condition. Always wear Personal Protective Equipment (PPE), including a laboratory coat, safety goggles, and gloves.


MATERIALS AND EQUIPMENT

  1. Distillation flask
  2. Condenser
  3. Thermometer
  4. Heating mantle / hot plate
  5. Receiving flask
  6. Rubber tubing
  7. Laboratory stand and clamps
  8. Cooling water supply
  9. Liquid mixture
  10. PPE (Laboratory coat, gloves, safety goggles)


STEPS

Step 1: Put on your laboratory coat, safety goggles, and gloves.

Step 2: Assemble the distillation apparatus.

Step 3: Secure all glassware with clamps.

Step 4: Connect the condenser to the cooling water supply.

Step 5: Pour the liquid mixture into the distillation flask.

Step 6: Insert the thermometer correctly.

Step 7: Turn on the cooling water.

Step 8: Heat the mixture slowly.

Step 9: Observe the boiling temperature.

Step 10: Collect the distilled liquid.

Step 11: Turn off the heater.

Step 12: Allow the apparatus to cool.

Step 13: Clean and store all equipment properly.



VOCABULARY

No.WordMeaning
1DistillationDistilasi
2ApparatusPeralatan
3FlaskLabu
4CondenserKondensor
5ThermometerTermometer
6Heating MantlePemanas Mantel
7ClampKlem
8MixtureCampuran
9Cooling WaterAir Pendingin
10Distilled LiquidCairan Distilat


SAFETY FIRST!

Follow safety procedures and use PPE at all times.

"Good procedures produce accurate results and ensure safety."

Selasa, 22 September 2026

HOW TO CREATE MEETING MINUTES USING MICROSOFT WORD : Descriptive Text Untuk SMK Jurusan MAnajemen Perkantoran

 

English for Office Administration – Grade XI SMK

Text Type: Procedure Text

Meeting minutes are an important part of office administration. They help record information discussed during a meeting, including decisions, assigned tasks, and follow-up plans.

As an office administration student, you need to learn how to create clear and organized meeting minutes. One of the easiest ways to prepare them is by using Microsoft Word.

In this lesson, you will learn how to write meeting minutes, understand the structure and language features of a procedure text, and practice using English vocabulary related to office administration.


A. LEARNING OBJECTIVES

After completing this lesson, students are expected to be able to:

  1. Understand the purpose and structure of a procedure text.

  2. Identify the materials and steps needed to create meeting minutes.

  3. Recognize vocabulary related to meetings and office administration.

  4. Identify imperative verbs and sequence conjunctions in a procedure text.

  5. Create simple meeting minutes using Microsoft Word.


B. WHAT IS A PROCEDURE TEXT?

A procedure text is a type of text that explains how to do or make something through a series of steps.

The main purpose of a procedure text is to give clear instructions so that readers can complete a task correctly.

In office administration, procedure texts are commonly used to explain how to operate office equipment, organize documents, prepare reports, and create meeting minutes.


Generic Structure of a Procedure Text

A procedure text generally consists of three main parts.

1. Goal (Purpose)

The goal explains what the reader will learn to do or make.

Example:

How to Create Meeting Minutes Using Microsoft Word.


2. Materials (Tools and Information)

This section explains the tools, equipment, or information needed to complete the task.

Examples:

  • Computer

  • Microsoft Word

  • Keyboard and mouse

  • Information from the meeting


3. Steps (Instructions)

This section explains the actions that readers need to follow in the correct order.

Examples:

First, turn on your computer.

Next, open Microsoft Word.

Then, create a new document.



C. READING MATERIAL: HOW TO CREATE MEETING MINUTES USING MICROSOFT WORD



What Are Meeting Minutes?

Meeting minutes are written notes that record what happens during a meeting.

They help employees remember important information, decisions, assigned tasks, and follow-up plans.

Meeting minutes also ensure that everyone understands the results of the meeting and knows what actions need to be taken.

Well-written meeting minutes make office work more organized, efficient, and professional.





D. EXAMPLE OF MEETING MINUTES

After learning the steps above, let's look at a simple example of meeting minutes written in English.

MEETING MINUTES

Meeting: Marketing Team Meeting

Date: May 15, 2025

Time: 10.00 AM

Venue: Meeting Room 2

Participants: Marketing Manager and Marketing Team Members

Agenda:

  1. Review last meeting.

  2. Marketing plan for next month.

  3. Budget discussion.

  4. Closing.

Discussion Notes:

The marketing team discussed the results of the previous meeting. The members also discussed the marketing plan and budget for the following month.

Decisions:

The team agreed to prepare a new marketing plan for the following month.

Action Items:

All team members must submit their suggestions before the next meeting.

Closing:

The meeting ended after all agenda items were discussed.



E. VOCABULARY: OFFICE ADMINISTRATION

Understanding vocabulary related to office administration will help you write and understand meeting minutes more easily.

Study the following words and their meanings.

No.English VocabularyIndonesian Meaning
1Meeting MinutesNotulen / Notula rapat
2AgendaAgenda / Daftar acara
3DiscussionDiskusi / Pembahasan
4DecisionKeputusan
5Action ItemsButir tindakan / Tugas tindak lanjut
6ParticipantsPeserta rapat
7VenueTempat pelaksanaan rapat
8ReviewMeninjau / Memeriksa kembali
9DocumentDokumen
10SaveMenyimpan
11PrintMencetak
12ShareMembagikan
13Follow-up PlanRencana tindak lanjut
14KeyboardPapan ketik
15SpellingEjaan


Example Sentences

1. Meeting Minutes

The secretary writes the meeting minutes.

Artinya: Sekretaris menulis notulen rapat.

2. Agenda

The manager prepares the agenda before the meeting.

Artinya: Manajer menyiapkan agenda sebelum rapat.

3. Discussion

The team has a discussion about the new project.

Artinya: Tim melakukan diskusi tentang proyek baru.

4. Decision

The manager makes an important decision.

Artinya: Manajer membuat keputusan penting.

5. Action Items

The secretary records the action items after the meeting.

Artinya: Sekretaris mencatat tugas tindak lanjut setelah rapat.



F. LANGUAGE FEATURES OF PROCEDURE TEXT

Procedure texts have specific language features that help readers understand and follow instructions.

Two important language features are imperative verbs and sequence conjunctions.


1. Imperative Verbs

Imperative verbs are verbs used to give instructions, commands, or directions.

In a procedure text, imperative verbs usually appear at the beginning of a sentence.

For example:

Open Microsoft Word.

The word open is an imperative verb because it tells the reader what to do.

Here are some imperative verbs commonly used when creating meeting minutes.

Imperative VerbIndonesian MeaningExample Sentence
OpenBukaOpen Microsoft Word.
WriteTulisWrite the meeting agenda.
ReviewTinjau kembaliReview the meeting minutes.
TypeKetikType the meeting title.
SaveSimpanSave the document.
CheckPeriksaCheck the spelling.
PrintCetakPrint the meeting minutes.
ListBuat daftarList the meeting participants.
ClickKlikClick Blank Document.
Turn onNyalakanTurn on your computer.

Remember: Imperative sentences usually begin with the base form of a verb (Verb 1) without a subject.

For example:

Incorrect: You opening Microsoft Word.

Correct: Open Microsoft Word.


2. Sequence Conjunctions

Sequence conjunctions, also called sequencing words or sequence connectors, help readers understand the order of instructions.

They make a procedure text clear and easy to follow.

The following words are commonly used in procedure texts.

Sequence WordIndonesian MeaningExample Sentence
FirstPertamaFirst, turn on your computer.
NextSelanjutnyaNext, open Microsoft Word.
ThenKemudianThen, type the title and details.
After thatSetelah ituAfter that, write the discussion notes.
FinallyTerakhirFinally, save and share the document.

Example of a Short Procedure Text:

First, turn on your computer.

Next, open Microsoft Word.

Then, create a new document.

After that, write the meeting minutes.

Finally, save and share your document.

By using sequence words, readers can understand which action should be completed first and which action comes next.


G. STUDENT ACTIVITIES

Complete the following activities to check your understanding of the material.

ACTIVITY 1 – READING COMPREHENSION

Instructions: Read the procedure text in Section C and answer the following questions.

Question 1

What is the main purpose of meeting minutes?

Question 2

What application is used to create meeting minutes in the procedure text?

Question 3

What information should be included in the meeting details?

Question 4

Why is it important to review and check the spelling before saving the document?

Question 5

What should you do after saving the meeting minutes?


ACTIVITY 2 – VOCABULARY MATCHING

Instructions: Match the English words in Column A with their correct Indonesian meanings in Column B.

No.Column AColumn B
1MinutesA. Keputusan
2AgendaB. Agenda / Daftar acara
3DiscussionC. Butir tindakan
4DecisionD. Notulen
5Action ItemsE. Diskusi / Pembahasan

Write your answers in the following format:

  1. ...

  2. ...

  3. ...

  4. ...

  5. ...


ACTIVITY 3 – TRUE OR FALSE

Instructions: Write T if the statement is true or F if it is false.

1. Microsoft Word is used to create meeting minutes.

2. Meeting minutes are only for the leader.

3. The agenda is written before the discussion.

4. It is important to review the minutes before saving.

5. Meeting minutes cannot be printed or shared.


ACTIVITY 4 – FIND THE LANGUAGE FEATURES

A. Identify the Sequence Words

Instructions: Read the following sentences and underline the sequence words.

  1. First, turn on your computer.

  2. Next, open Microsoft Word.

  3. Then, type the title and details.

  4. After that, write the discussion notes.

  5. Finally, save and share the document.

B. Identify the Imperative Verbs

Instructions: Identify which words in the following list are imperative verbs that can be used to give instructions.

OpenWriteMinutesReviewType
SaveCheckAgendaPrintList

Write your answers in your notebook.


H. PRACTICAL ACTIVITY – CREATE YOUR OWN MEETING MINUTES

Now, it is time to practice what you have learned.

Situation:

You are an office administration student completing an internship at a company. Your supervisor asks you to prepare meeting minutes for a short office meeting.

Use Microsoft Word to create the meeting minutes based on the following information.

Meeting InformationDetails
MeetingOffice Administration Meeting
DateSeptember 15, 2026
Time09.00 AM
VenueMeeting Room 1
ParticipantsOffice Manager and Administration Staff
AgendaImproving document organization
DiscussionOrganizing office documents and improving the filing system
DecisionThe team agrees to organize documents using labeled folders.
Action ItemsAll staff must organize their documents before Friday.

Your Task:

Create a meeting minutes document using Microsoft Word. Include the meeting details, agenda, discussion notes, decisions, and action items.

Use clear and simple English. Review your document before saving it.


I. SUMMARY

In this lesson, we have learned that meeting minutes are written records of important information discussed during a meeting.

Microsoft Word can be used to create meeting minutes by following a series of steps, from opening the application to saving and sharing the final document.

We have also learned that a procedure text explains how to do something through clear and organized instructions. Its generic structure includes a goal, materials, and steps.

Procedure texts commonly use imperative verbs, such as open, write, type, save, and print, as well as sequence words, such as first, next, then, after that, and finally.

Study Tip: Remember the correct order of the steps and use imperative sentences when giving instructions.

Good communication starts with good documentation!


Source: Adapted from the learning worksheet How to Create Meeting Minutes Using Microsoft Word, English for Office Administration, Class XI MP, SMK Muda Gresik.

Kamis, 03 September 2026

How to Perform Basic Maintenance on a Gearbox | PROCEDURE TEXT for Teknik Mekanik Industri (TMI)

 

A. Introduction

In the industrial world, machines need regular maintenance to work properly. One important machine component is a gearbox.

A gearbox is a mechanical device that transfers power and changes the speed or torque of a machine. Regular maintenance can help prevent machine damage and improve its performance.

In this lesson, you will learn how to understand and write a procedure text related to basic gearbox maintenance.


B. What Is a Procedure Text?

A procedure text is a text that explains how to do or make something through a series of steps.

The purposes of a procedure text are:

  • To give instructions.
  • To explain how to perform an activity.
  • To describe the steps of a process.
  • To help people complete a task correctly.


Generic Structure of a Procedure Text

PartFunction
Goal            Explains what we want to do.
Tools and Materials            Lists the equipment needed.
Steps            Explains the instructions in sequence.

C. Reading Text



How to Perform Basic Maintenance on a Gearbox


Goal

To perform basic maintenance on an industrial gearbox safely and correctly.

Tools and Materials

Before starting the maintenance process, prepare the following equipment:

  • Safety gloves
  • Safety goggles
  • Cleaning cloth
  • Wrench
  • Screwdriver
  • Lubricating oil
  • Oil container

Steps

  1. Turn off the machine and disconnect the power supply.
  2. Wait until the gearbox stops completely and becomes safe to inspect.
  3. Wear your personal protective equipment, such as safety gloves and goggles.
  4. Clean the outside surface of the gearbox using a clean cloth.
  5. Check the gearbox for oil leaks, loose bolts, or damaged parts.
  6. Inspect the lubricating oil level.
  7. Add or replace the lubricating oil if necessary.
  8. Tighten any loose bolts using the appropriate tools.
  9. Make sure all components are in good condition.
  10. Reconnect the power supply and test the machine carefully.

D. Vocabulary Builder

Berikut adalah beberapa kosakata penting yang berkaitan dengan perawatan gearbox.

VocabularyMeaning
Gearbox Kotak roda gigi
Maintenance Perawatan
Machine Mesin
Power supply Sumber listrik/daya
Safety gloves Sarung tangan keselamatan
Safety gogglesKacamata keselamatan
Cleaning clothKain pembersih
Wrench  Kunci
Screwdriver  Obeng
Lubricating oil  Oli pelumas
Oil leak  Kebocoran oli
Loose bolts  Baut yang longgar
Damaged parts  Bagian yang rusak
Inspect  Memeriksa
Replace   Mengganti
TightenMengencangkan
ReconnectMenyambungkan kembali
                                                                                                  

Safety First!

⚠️ IMPORTANT SAFETY REMINDER

Before performing maintenance on industrial equipment:

  • Always turn off the machine.
  • Disconnect the power supply.
  • Wear appropriate Personal Protective Equipment (PPE).
  • Follow workplace safety procedures.
  • Do not perform maintenance if you are not authorized or properly supervised.
  • Report serious damage to the responsible technician or supervisor.

Safety is the first priority in every industrial activity.


G. Reading Comprehension

Answer the following questions based on the text!

  1. What is the purpose of the text?
  2. What should you do before inspecting the gearbox?
  3. Why should workers wear safety gloves and goggles?
  4. Mention three things that should be checked during gearbox maintenance.
  5. What should you do if the lubricating oil level is low?
  6. What tools are needed to tighten loose bolts?
  7. What is the final step in the maintenance procedure?
        

Rabu, 02 September 2026

Procedure Text For DKV : How To Create Social Media Post Using Canva


ENGLISH FOR VISUAL COMMUNICATION DESIGN

CLASS XI

PROCEDURE TEXT

How to Create a Social Media Post Using Canva




A. INTRODUCTION

Social media is one of the most effective platforms for communication, promotion, and branding. Graphic designers create attractive visual content to deliver information and attract audiences. Therefore, mastering design software is an important skill for students of Visual Communication Design (DKV).

One of the most popular online design applications is Canva. It provides ready-to-use templates, icons, illustrations, and fonts that help users create professional-looking designs quickly and easily.

In this lesson, you will learn how to explain the process of creating a social media post using Canva through a Procedure Text. Besides improving your English skills, you will also practice digital design skills that are useful in the creative industry.


LEARNING OBJECTIVES

After studying this lesson, students are able to:

  • identify the purpose of a Procedure Text;

  • understand its generic structure and language features;

  • explain the steps for creating a social media post using Canva;

  • understand design-related vocabulary;

  • answer comprehension questions correctly.


B. READING

How to Create a Social Media Post Using Canva

Canva is an online graphic design platform that helps users create attractive visual content easily. It provides many templates for posters, presentations, brochures, and social media posts. Canva is widely used because it is simple, fast, and suitable for beginners.

Materials

Before starting, prepare the following materials:

  1. A computer or smartphone

  2. An internet connection

  3. A Canva account

  4. Images or graphic elements (optional)

Steps

  1. Open your web browser and visit Canva.

  2. Sign in to your Canva account.

  3. Click Create a Design and choose Instagram Post or another social media format.

  4. Select a template that matches your design concept.

  5. Replace the sample text with your own message.

  6. Add images, icons, or illustrations.

  7. Customize the colors, fonts, and layout.

  8. Review your design carefully.

  9. Click Download.

  10. Save your design as a PNG or JPG file.

Your social media post is now ready to upload to your social media platform.


VOCABULARY

English WordIndonesian Meaning
TemplateTemplate
LayoutTata letak
FontJenis huruf
ImageGambar
IconIkon
CustomizeMenyesuaikan
UploadMengunggah
DownloadMengunduh
Graphic ElementElemen grafis
Social Media PostUnggahan media sosial

“Good design is not just what it looks like, but how it works.” – Steve Jobs


C. UNDERSTANDING PROCEDURE TEXT

What is a Procedure Text?

A Procedure Text is a text that explains how to do or make something by giving clear instructions in a logical sequence.

The purpose of a Procedure Text is to help readers complete a task correctly and efficiently.


GENERIC STRUCTURE OF PROCEDURE TEXT

A Procedure Text generally consists of three main parts:

1. GOAL

The Goal explains the purpose of the activity or what the reader wants to achieve.

Example:

How to Create a Social Media Post Using Canva


2. MATERIALS

Materials are the things needed before starting an activity.

Example:

  • Canva account

  • Internet connection

  • Computer or smartphone

  • Images or graphic elements (optional)


3. STEPS

Steps are instructions arranged in the correct order.

Example:

  1. Open Canva.

  2. Sign in.

  3. Choose a template.

  4. Edit the text.

  5. Add images.

  6. Customize the design.

  7. Download the file.


LANGUAGE FEATURES

Procedure Text has several important language features.

1. Imperative Sentences

Imperative sentences are used to give commands or instructions.

Examples:

  • Open Canva.

  • Click Create a Design.

  • Choose a template.

  • Add an image.

  • Download your design.


2. Action Verbs

Action verbs are commonly used in Procedure Text because they tell readers what actions to perform.

Examples:

  • Open

  • Click

  • Choose

  • Replace

  • Add

  • Edit

  • Customize

  • Save

  • Download

  • Upload


3. Sequence Words

Sequence words are used to show the order of the steps.

Examples:

  • First

  • Next

  • Then

  • After that

  • Finally


4. Simple Present Tense

Simple Present Tense is used for general facts or instructions.

Examples:

  • Canva provides many templates.

  • The application helps users create attractive designs.

  • Canva is easy to use.


SUMMARY

  • A Procedure Text explains how to do or make something.

  • It consists of three main parts: Goal, Materials, and Steps.

  • Procedure Text commonly uses imperative sentences, action verbs, sequence words, and Simple Present Tense.


TIPS

  • Follow the steps in the correct order.

  • Use clear and simple instructions.

  • Check your work before finishing.

Good Design.

Great Message.

Happy Audience!

“Design is thinking made visual. Let your creativity speak!”


Kalau Anda mau, saya juga bisa melanjutkan dengan membuat materi halaman berikutnya, misalnya berisi latihan soal, comprehension questions, vocabulary exercises, dan tugas praktik Canva dengan format yang selaras untuk siswa kelas XI DKV.

Rabu, 29 Juli 2026

Taking and Leaving Telephone Messages Untuk SMK Teknik Kimia Industri

 

TAKING AND LEAVING TELEPHONE MESSAGES

Planning a Chemical Sampling Activity

Learning Objectives

After completing this lesson, students are able to:

  • understand telephone conversations related to industrial sampling activities.

  • identify important information in telephone messages.

  • use polite expressions when taking and leaving messages.

  • communicate professionally in laboratory and industrial environments.


Introduction



In chemical industries, laboratory technicians often communicate by telephone to arrange sampling activities. A laboratory analyst may receive calls from the Quality Control (QC) department, the Production department, or field technicians regarding sample collection schedules, testing requests, or laboratory preparation.

If the laboratory staff is unavailable, another employee must take a complete and accurate telephone message. Correct communication helps ensure that sampling activities are carried out safely, efficiently, and on schedule.


Example Telephone Message

Telephone Message
Date
Time
To
From
Department
Phone Number
Message
Taken by

Example Conversation 1

Receptionist : Good morning. Chemical Laboratory. How may I help you?

Caller : Good morning. May I speak to Mr. Arif from the QC Laboratory?

Receptionist : I'm sorry. He is collecting samples in the production area.

Caller : I understand. Could you please tell him that the water sampling has been rescheduled to 2 p.m.?

Receptionist : Certainly. May I have your name, please?

Caller : My name is Dina from the Production Department.

Receptionist : Thank you. I'll give him your message as soon as he returns.


Example Conversation 2

Laboratory Assistant : Good afternoon. Quality Control Laboratory. How may I help you?

Caller : Hello. I'd like to speak with Ms. Sinta.

Laboratory Assistant : I'm afraid she is analyzing today's samples.

Caller : That's okay. Please tell her that the raw material samples are ready for testing.

Laboratory Assistant : Certainly. I'll make sure she receives your message.

Caller : Thank you.

Laboratory Assistant : You're welcome. Have a nice day.


Language Focus

What is a Telephone Message?

A telephone message is written information received when the intended person cannot answer the phone directly.

In an industrial laboratory, telephone messages help laboratory staff receive important information about sampling schedules, testing requests, sample delivery, and laboratory preparation.

A good telephone message should include:

  • Date

  • Time

  • Caller's name

  • Department or company

  • Phone number

  • Purpose of the call

  • Person receiving the message


Useful Expressions

Asking for Someone

  • May I speak to the laboratory analyst?

  • Could I speak with Mr. Arif?

  • Is Ms. Sinta available?


Taking a Message

  • May I take a message?

  • Could you repeat that, please?

  • May I have your phone number?

  • Could you spell your name, please?


Leaving a Message

  • Please tell him that the sampling schedule has changed.

  • Please ask her to prepare the laboratory equipment.

  • Please inform him that the samples are ready.


Closing

  • Thank you for calling.

  • I'll give him your message.

  • Have a nice day.


Vocabulary

WordMeaning
sampling                                    pengambilan sampel
samplesampel
laboratorylaboratorium
laboratory analystanalis laboratorium
laboratory assistantasisten laboratorium
quality control (QC)pengendalian mutu
production departmentdepartemen produksi
raw materialbahan baku
testingpengujian
analysisanalisis
equipmentperalatan
preparemempersiapkan
reschedulemenjadwal ulang
collectmengambil
tanktangki
inspectioninspeksi
chemicalbahan kimia
reportlaporan
safety procedureprosedur keselamatan
laboratory reportlaporan laboratorium

Exercises

Essay

Answer the questions.

  1. Why is telephone communication important in a chemical laboratory?

  2. What information should be included in a telephone message?

  3. Mention three polite expressions used to take a telephone message.

  4. Why should laboratory staff record messages accurately?

  5. Write a short telephone message about planning a sampling activity.


Multiple Choice

  1. Why did Ms. Dina call the laboratory?

A. To buy laboratory equipment

B. To change the sampling schedule

C. To repair the laboratory

D. To order chemicals

  1. Where was Mr. Arif?

A. At home

B. In a meeting

C. Collecting samples in the production area

D. In the warehouse

  1. Which department called the laboratory?

A. Finance

B. Marketing

C. Production

D. Human Resources

  1. What should the receptionist do after taking the message?

A. Throw it away

B. Ignore it

C. Deliver the message to Mr. Arif

D. Delete it

  1. Which expression is the most polite?

A. Wait.

B. Hold on.

C. Could you please hold for a moment?

D. Stay there.


Mini Project

Role Play: Planning a Sampling Activity

Work in pairs.

  • Student A: Laboratory Assistant

  • Student B: Production Supervisor

Situation:
The Production Department needs to reschedule a water sampling activity because maintenance work is still in progress. The laboratory analyst is unavailable, so the laboratory assistant must take a complete telephone message.

Your conversation should include:

  • Greeting

  • Asking for someone

  • Explaining that the person is unavailable

  • Taking a message

  • Confirming the sampling schedule

  • Closing politely

Target: 10–12 exchanges using professional English suitable for a chemical laboratory environment.

Using Modal Auxiliaries in Telephone Calls - Bahasa Inggris Untuk SMK Manajemen Perkantoran

 

Language Focus



Asking Permission

May I help you?

May I know who's calling?

May I take a message?


Making Requests

Could you repeat that?

Could you hold for a moment?

Could you spell your name?

Would you please wait?


Offering Help

Shall I transfer your call?

Would you like to leave a message?

Can I help you?


Promising Action

I will call you back.

I will give him your message.

She will contact you tomorrow.


Giving Advice

You should call after lunch.

You should send an email as well.


Giving Obligation

You must include your phone number.

You must confirm the meeting schedule.


6. Grammar Focus

Formula

Subject + Modal + Verb 1

Examples

I can help you.

She will call later.

Could you repeat that?

May I take your message?

Notice:

After a modal auxiliary, always use the base form (Verb 1).

✔ Could you tell me?

✔ May I speak to Mr. David?

❌ Could you tells me?

❌ May I speaking to Mr. David?


Vocabulary

WordMeaning
permissionizin
request                            permintaan
offermenawarkan
advicesaran
obligationkewajiban
transfermenghubungkan
availabletersedia
messagepesan
customerpelanggan
receptionistresepsionis
appointmentjanji
confirmmengonfirmasi
politelydengan sopan
companyperusahaan
colleaguerekan kerja

Exercises (untuk Modul)

Essay

  1. What is a modal auxiliary?
  2. Why do receptionists use modal auxiliaries?
  3. Write three polite requests using Could.
  4. Write two offers using Would.
  5. Explain the difference between Can and Could.

Multiple Choice

10 soal tentang fungsi modal auxiliaries dalam konteks komunikasi telepon bisnis.


Project

Students work in pairs.

Create a telephone conversation (12–15 exchanges) between:

  • Receptionist
  • Customer

Requirements:

  • Use at least 6 different modal auxiliaries.
  • Include greetings, requests, offers, permission, taking messages, and closing.
  • Perform the conversation in front of the class.

Taking and Leaving Telephone Messages - BAhasa Inggris Untuk SMK Jurusan Manajemen Perkantoran

 

English for Office Management (SMK Manajemen Perkantoran)


1. Introduction



In an office, employees often receive phone calls when the person being called is unavailable. In this situation, they should know how to take messages correctly and politely.

A good telephone message must include important information such as:

  • The caller's name

  • The company (if any)

  • The phone number

  • The purpose of the call

  • The time of the call

  • The receiver's name

Being able to take and leave messages is an important skill for office staff, receptionists, and secretaries because it helps communication run smoothly.


2. Example of Telephone Message

Telephone Message Form

Telephone Message
Date: July 15, 2026
Time: 09.30 a.m.
To: Mr. David
From: Ms. Sarah (ABC Company)
Phone: 0812-3456-7890
Message: Please call me back about tomorrow's meeting.
Taken by: Rina

3. Example Conversations

Conversation 1

Situation: Taking a Message

Receptionist: Good morning. ABC Company. How may I help you?

Caller: Good morning. May I speak to Mr. David, please?

Receptionist: I'm sorry, Mr. David is in a meeting right now.

Caller: That's okay. Could you please tell him to call me back?

Receptionist: Certainly. May I have your name, please?

Caller: My name is Sarah from XYZ Company.

Receptionist: May I have your phone number?

Caller: It's 0812-3456-7890.

Receptionist: Thank you. I'll give him your message.

Caller: Thank you very much.

Receptionist: You're welcome. Have a nice day.


Conversation 2

Situation: Leaving a Message

Secretary: Good afternoon. Bright Office Services. How can I help you?

Caller: Hello. I'd like to speak with Mrs. Linda.

Secretary: I'm afraid she's out of the office.

Caller: I see. Could you leave a message for her?

Secretary: Of course. What would you like me to say?

Caller: Please tell her that tomorrow's meeting has been moved to 2 p.m.

Secretary: Certainly. May I have your name?

Caller: This is Kevin from Global Tech.

Secretary: Thank you, Mr. Kevin. I'll make sure she gets your message.

Caller: Thank you.

Secretary: You're welcome.


4. Explanation

A. What is a Telephone Message?

A telephone message is information written down when the person receiving the call cannot speak directly to the caller.

A good message should be:

  • Clear

  • Short

  • Accurate

  • Complete


B. Important Information

Always write:

  • Date

  • Time

  • Caller's name

  • Company

  • Phone number

  • Purpose of the call

  • Person receiving the message


C. Useful Expressions

Asking for Someone

  • May I speak to Mr. David?

  • Could I speak with Mrs. Linda?


Saying Someone is Unavailable

  • He is in a meeting.

  • She is out of the office.

  • He isn't available right now.


Taking a Message

  • May I take a message?

  • Could you repeat that, please?

  • May I have your phone number?


Ending the Conversation

  • I'll give him your message.

  • I'll make sure she receives your message.

  • Thank you for calling.

  • Have a nice day.


5. Vocabulary

WordMeaning
caller                            penelepon
receptionistresepsionis
secretarysekretaris
meetingrapat
messagepesan
availabletersedia
unavailabletidak tersedia
phone numbernomor telepon
companyperusahaan
officekantor
call backmenelepon kembali
leave a messagemeninggalkan pesan
receivemenerima
tellmemberi tahu
tomorrowbesok

6. Exercises

A. Essay Questions

Answer the following questions.

  1. What is a telephone message?

  2. Why is taking messages important in an office?

  3. What information should be included in a telephone message?

  4. Why should office staff speak politely on the phone?

  5. Imagine your manager is not in the office. Write a short telephone message from a customer.


B. Multiple Choice

Choose the best answer.

1. Why do we take a telephone message?

A. To write an email

B. To remember important information when someone is unavailable

C. To send a package

D. To make a report


2. Which expression is used to offer taking a message?

A. Please open the door.

B. May I take a message?

C. Nice to meet you.

D. What's your hobby?


3. If the manager is busy, the receptionist should say...

A. He isn't here. Goodbye.

B. He is in a meeting right now.

C. Don't call again.

D. I don't know.


4. Which information is NOT usually written in a telephone message?

A. Caller's name

B. Phone number

C. Favorite food

D. Message


5. What does "call me back" mean?

A. Send me an email.

B. Visit my office.

C. Telephone me again.

D. Write me a letter.


6. Which sentence is the most polite?

A. Wait.

B. Hold on.

C. Could you please hold for a moment?

D. Stay there.


7. Who usually receives business phone calls first?

A. Security

B. Receptionist

C. Driver

D. Customer


8. Complete the sentence: "May I _____ your phone number?"

A. Bring

B. Have

C. Make

D. Find


9. What should a receptionist do after taking a message?

A. Throw it away.

B. Keep it secret.

C. Give the message to the correct person.

D. Ignore it.


10. Which expression is used to end a phone conversation politely?

A. Bye.

B. Whatever.

C. Thank you for calling. Have a nice day.

D. Finish.


Learning Reflection

After completing this lesson, I can:

☐ Answer a business phone call politely.

☐ Take a telephone message correctly.

☐ Leave a clear and complete message.

☐ Use polite expressions during a telephone conversation.

☐ Fill in a telephone message form accurately.