Multiple-Choice Questions: Telephone Conversations
1. When answering the phone, it's polite to say:
a) "Who are you?"
b) "Hello, this is [Your Name] speaking. How can I help you?"
c) "What do you want?"
2. If you don't understand something the caller said, you should:
a) Ignore it.
b) Ask them to repeat it.
c) Hang up the phone.
3. To politely ask to speak with someone, you can say:
a) "Give me [Name]."
b) "Can I talk to [Name], please?"
c) "I want [Name]."
4. If you need to put the caller on hold, you should say:
a) "Wait."
b) "Hold on, please."
c) "Don't go anywhere."
5. When leaving a message, it's important to include:
a) Your name and phone number.
b) Only your name.
c) Nothing.
6. If the line is busy, you should:
a) Keep calling until someone answers.
b) Leave a message or call back later.
c) Hang up immediately.
7. To confirm an appointment over the phone, you can say:
a) "Is it okay if I come?"
b) "Just checking, our meeting is at 10 AM tomorrow, right?"
c) "I don't remember the time."
8. If you need to call someone back, you should:
a) Wait for them to call you.
b) Call them at your convenience.
c) Ask for their number and call them back at a suitable time.
9. When ending a professional call, you should say:
a) "Bye."
b) "Talk to you later."
c) "Thank you for your time. Goodbye."
10. If you don't know the answer to a question, it's best to say:
a) "I don't know."
b) "I have no idea."
c) "Let me check and get back to you."
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