Senin, 19 Mei 2025

Getting A Job for Fresh Graduate

 


1. What is a Job Vacancy?

A job vacancy is an announcement that a company or organization needs a new employee. It gives information about a job that is available. People who are looking for work can read the job vacancy to know the job details and how to apply.

For fresh graduates, a job vacancy is not just a job announcement—it’s a gateway to their first professional opportunity. By understanding a job vacancy, fresh graduates can:

  1. Identify the right job that matches their skills, interests, and educational background.

  2. Understand employer expectations, such as required qualifications, skills, and work responsibilities.

  3. Tailor their application, including CV and cover letter, based on what the company is looking for.

  4. Avoid mistakes, such as applying for jobs they are not qualified for or misreading key requirements.

  5. Make better career decisions, because a job vacancy often gives clues about company culture, location, and growth potential.

In short, reading and understanding a job vacancy carefully helps fresh graduates apply smartly, prepare better for interviews, and increase their chances of getting hired.


2. Parts of a Job Vacancy

Here are the common parts of a job vacancy:

  1. Job TitleThe name of the job (e.g., Office Assistant, Sales Staff).

  2. Company NameThe name of the company that offers the job.

  3. Job DescriptionA short explanation of what the employee will do.

  4. QualificationsThe skills or experience needed for the job.

  5. LocationWhere the job is.

  6. SalaryHow much money the employee will earn (sometimes optional).

  7. How to ApplyInstructions to apply for the job (email, phone, or address).

  8. DeadlineThe last date to send an application.


Examples of Job Vacancy











Senin, 21 April 2025

Exercise on How To Handle Telephone Call

 


Multiple-Choice Questions: Telephone Conversations

1. When answering the phone, it's polite to say:

a) "Who are you?"

b) "Hello, this is [Your Name] speaking. How can I help you?"

c) "What do you want?"

2. If you don't understand something the caller said, you should:

a) Ignore it.

b) Ask them to repeat it.

c) Hang up the phone.

3. To politely ask to speak with someone, you can say:

a) "Give me [Name]."

b) "Can I talk to [Name], please?"

c) "I want [Name]."

4. If you need to put the caller on hold, you should say:

a) "Wait."

b) "Hold on, please."

c) "Don't go anywhere."

5. When leaving a message, it's important to include:

a) Your name and phone number.

b) Only your name.

c) Nothing.

6. If the line is busy, you should:

a) Keep calling until someone answers.

b) Leave a message or call back later.

c) Hang up immediately.

7. To confirm an appointment over the phone, you can say:

a) "Is it okay if I come?"

b) "Just checking, our meeting is at 10 AM tomorrow, right?"

c) "I don't remember the time."

8. If you need to call someone back, you should:

a) Wait for them to call you.

b) Call them at your convenience.

c) Ask for their number and call them back at a suitable time.

9. When ending a professional call, you should say:

a) "Bye."

b) "Talk to you later."

c) "Thank you for your time. Goodbye."

10. If you don't know the answer to a question, it's best to say:

a) "I don't know."

b) "I have no idea."

c) "Let me check and get back to you."


Let's Get Practice

How To Handle Telephone Call (Part 2)

 


Mastering Professional Telephone Conversations in English

In today's world, talking on the phone is an important skill. Whether you're answering calls, asking questions, or helping customers, using the right words and being polite can make a big difference.

This guide will help you feel more confident when talking on the phone in English.


1. Answering the Phone

Begin with a polite and professional greeting. Clearly state your name and, if applicable, your company's name.

Examples:

  • "Good morning, ABC Corporation. This is Linda speaking. How may I assist you?"
  • "Hello, this is John from XYZ Ltd. How can I help you today?"

2. Making a Call

When initiating a call, introduce yourself and state the purpose of your call.

Examples:

  • "Hello, this is Sarah from Global Tech. I'm calling to discuss our upcoming project meeting."
  • Good afternoon, my name is Michael, and I'm reaching out regarding your recent inquiry."

3. Asking to Speak with Someone

If you need to speak with a specific person, use polite requests.

Examples:

  • "May I speak with Mr. Thompson, please?"
  • "Could you connect me to the marketing department?"

4. Putting Someone on Hold

Sometimes, you may need to place a caller on hold. Always ask for their permission first.

Examples:

  • "Would you mind holding for a moment while I check that information?"
  • "Please hold while I transfer your call."

5. Taking and Leaving Messages

If the person requested is unavailable, offer to take a message or inform the caller when they can expect a return call.

Examples:

  • "I'm sorry, Mr. Davis is currently in a meeting. Would you like to leave a message?"
  • "She is out of the office at the moment. Can I take a message or have her return your call later?"

6. Clarifying and Confirming Information

To ensure accurate communication, don't hesitate to ask for clarification or confirm details.

Examples:

  • "Could you please repeat that last part?"
  • "Let me confirm: your appointment is scheduled for Thursday at 3 PM, correct?"

7. Ending the Call

Conclude the conversation politely, summarizing any agreed-upon actions.

Examples:

  • "Thank you for calling. If you have any further questions, feel free to reach out."
  • "It was a pleasure speaking with you. Have a great day!"


Dialogue 1: Scheduling an Appointment

Receptionist: Good morning, Dr. Smith's office. This is Emily speaking. How may I assist you?

Caller: Good morning, Emily. This is James Anderson. I'd like to schedule an appointment with Dr. Smith.

Receptionist: Certainly, Mr. Anderson. Are you looking for a specific date and time?

Caller: Yes, I was hoping for next Tuesday in the morning.

Receptionist: Let me check Dr. Smith's schedule. Please hold for a moment.

(After a short pause)

Receptionist: Thank you for holding. Dr. Smith is available at 10:00 AM next Tuesday.

Caller: That works perfectly.

Receptionist: Great. I've scheduled your appointment for 10:00 AM on Tuesday. Is there anything else I can help you with?

Caller: No, that's all. Thank you very much.

Receptionist: You're welcome. Have a great day!


Dialogue 2: Asking About a Job Opening

Receptionist: Good afternoon, Tech Solutions. This is Laura. How can I help you?

Caller: Good afternoon. My name is Sarah Lee. I saw a job ad for a software developer on your website.

Receptionist: Yes, we have that job opening. Would you like to speak with someone in Human Resources?

Caller: Yes, please.

Receptionist: Okay, please hold on.

(After a short pause)

HR Representative: Hello, this is Mark from Human Resources. How can I help you?

Caller: Hi Mark, I'm Sarah Lee. I'm interested in the software developer job. Can you tell me how to apply?

HR Representative: Sure, Sarah. Please send your resume and cover letter to jobs@techsolutions.com.

Caller: Thank you very much.

HR Representative: You're welcome. Good luck!


Watch and Learn the dialogue on the video




Click Here ​to Practice your knowledge

Jumat, 14 Februari 2025

How to Handle A Complain From Customer

 


Situation :

You are a customer service representative at a company. Create a conversation in English between you and a customer who is unhappy with the quality of a travelling bag they received. The customer wants to speak directly with your manager, Mr. Deva. 


The customer is complaining because the travelling bag they received does not match the description on your company’s website. However, at the time of the conversation, Mr. Deva is not available. 


You need to handle the customer professionally. You should offer a temporary solution and record all necessary information so that Mr. Deva can contact the customer as soon as he returns to the office.


Conversation :



Customer Service Conversation

Customer Service : Hello, thank you for calling [Company Name]. My name is [Your Name] from the customer service team. How can I assist you today?

Customer : Hello, I’m very disappointed with the traveling bag I received. It doesn’t match the description on your website. I want to speak to Mr. Deva right now.

Customer Service : I’m very sorry to hear that, Mr. Smith. I understand how frustrating this must be. Unfortunately, Mr. Deva is not in the office at the moment, but I’m here to help. I can take down all the details and make sure he contacts you as soon as he returns.

Customer : The website said the bag would have a large main compartment and waterproof material, but the one I received is much smaller and not waterproof.

Customer Service : I understand, Mr. Smith. So, the bag you received is smaller than described and doesn’t have the waterproof feature, correct?

Customer : Yes, that’s right.

Customer Service : Thank you for clarifying. I’ll make a note of this. We can offer two options while waiting for Mr. Deva to contact you: we can arrange a return and exchange for the correct bag, or we can offer a refund. Which option would you prefer?

Customer : I want to exchange it for the correct bag.

Customer Service : Understood, Mr. Smith. I’ll arrange the exchange as soon as possible. May I have your order number and contact information so Mr. Deva can follow up with you directly?

Customer : My order number is XYZ6789, and my phone number is 555-987-6543.

Customer Service : Thank you, Mr. Smith. I’ve noted everything, and I’ll ensure Mr. Deva contacts you as soon as he’s back. Is there anything else I can assist you with today?

Customer : No, that’s all for now.

Customer Service : Thank you for your patience, Mr. Smith. We’ll do our best to resolve this issue quickly. Have a great day!

Customer : Thank you. Goodbye.

Customer Service: Goodbye, Mr. Smith.


How To Handle A Complain on the Phone

 


Penjelasan tentang Menangani Komplain Pelanggan di Perusahaan

Menangani komplain pelanggan dengan baik sangat penting untuk menjaga reputasi perusahaan dan meningkatkan kepuasan pelanggan. Berikut adalah langkah-langkah yang bisa dilakukan:

  1. Mendengarkan dengan Aktif
    Biarkan pelanggan menjelaskan masalahnya tanpa interupsi dan tunjukkan bahwa Anda memahami keluhan mereka.

  2. Meminta Maaf dan Menunjukkan Empati
    Tunjukkan empati dengan kalimat yang menunjukkan bahwa Anda peduli dengan masalah yang dihadapi pelanggan.

  3. Mengklarifikasi Masalah
    Tanyakan pertanyaan untuk memastikan Anda memahami keluhan dengan jelas.

  4. Memberikan Solusi
    Sampaikan solusi atau tindakan yang akan diambil untuk menangani masalah tersebut.

  5. Menyampaikan Tindak Lanjut
    Jika masalah memerlukan waktu untuk diselesaikan, pastikan pelanggan tahu kapan dan bagaimana mereka akan mendapatkan kabar.

  6. Berterima Kasih
    Ucapkan terima kasih kepada pelanggan atas kesabarannya dan untuk memberi tahu perusahaan tentang masalah tersebut.


Contoh Ungkapan dalam Bahasa Inggris

1. Mendengarkan dan Meminta Maaf

  • “I’m sorry to hear that you had this experience.”
  • “I apologize for the inconvenience this has caused you.”
  • “I understand how frustrating this must be for you.”

2. Mengklarifikasi Masalah

  • “Could you please explain the issue in more detail?”
  • “Can you confirm when this issue started?”
  • “May I ask for the product number or order number to check the details?”

3. Menawarkan Solusi

  • “We can offer you an exchange or a full refund. Which option would you prefer?”
  • “I will escalate this issue to our manager immediately.”
  • “I’ll arrange for a replacement to be sent to you as soon as possible.”

4. Memberikan Kepastian Tindak Lanjut

  • “I will personally follow up on this and get back to you by [date or time].”
  • “Mr. [Manager’s Name] will contact you as soon as he is available.”

5. Berterima Kasih dan Mengakhiri dengan Sopan

  • “Thank you for bringing this to our attention. We’ll do our best to resolve it quickly.”
  • “We appreciate your patience and understanding.”
  • “Thank you for giving us the opportunity to make this right.”


Contoh Percakapan Menangani Komplain Pelanggan


Customer Service : Hello, thank you for calling [Company Name]. This is [Your Name] speaking. How may I assist you today?

Customer (Mr. Brown): Hi, I’m very disappointed with the laptop I received. It’s not as described on your website.

Customer Service (You): I’m sorry to hear that, Mr. Brown. I completely understand how frustrating this must be. Could you please tell me more about the issue?

Customer (Mr. Brown): The website said the laptop has 16GB of RAM, but the one I got only has 8GB.

Customer Service (You): Thank you for letting me know. May I have your order number so I can check our records?

Customer (Mr. Brown): Sure, it’s XYZ3210

Customer Service (You): Thank you. I’ll arrange an exchange for the correct product right away. We’ll send the replacement to you within 3 business days. Is that acceptable?

Customer (Mr. Brown): Yes, that’s fine.

Customer Service (You): I’ll also follow up with you to make sure the replacement arrives in good condition. Is there anything else I can help you with today?

Customer (Mr. Brown): No, that’s all. Thank you.

Customer Service (You): Thank you for your patience, Mr. Brown. We appreciate you bringing this to our attention. Have a great day!

Customer (Mr. Brown): Thank you. Goodbye.

How to Handle A Telephone Call (Part 1)

 


Penjelasan tentang Menerima Telepon di Perusahaan


Saat menerima telepon di perusahaan, penting untuk bersikap profesional, sopan, dan ramah. Anda juga harus memastikan bahwa Anda memahami kebutuhan penelepon dan memberikan bantuan dengan cepat. Berikut adalah beberapa langkah yang umum dilakukan:

  1. Salam dan Perkenalan
    Ucapkan salam dan perkenalkan diri serta nama perusahaan.

  2. Menanyakan Tujuan Telepon
    Tanyakan bagaimana Anda bisa membantu.

  3. Menanggapi Permintaan
    Jika bisa membantu langsung, berikan jawaban atau solusi. Jika tidak, catat informasi dan sampaikan kepada pihak terkait.

  4. Mengakhiri Telepon
    Ucapkan terima kasih dan selamat tinggal dengan sopan.


Contoh Ungkapan dalam Bahasa Inggris


1. Menyapa dan Memperkenalkan Diri

  • “Good morning, thank you for calling PT. Angkasa Pura. This is Tika, how may I assist you?”
  • “Hello, you’ve reached PT. Angkasa Pura. My name is Tika. How can I help you today?”

2. Menanyakan Tujuan Telepon

  • “How may I assist you today?”
  • “What can I do for you?”
  • “How can I be of help today?”

3. Menanggapi Permintaan

  • “Let me check that for you.”
  • “I will transfer you to the relevant department.”
  • “I’m sorry to hear that. Let me take down the details and pass them to the person in charge.”
  • “Unfortunately, Mr. [Name] is not available at the moment. Would you like to leave a message?”

4. Memastikan Informasi

  • “Could you please confirm your order number?”
  • “May I have your phone number so we can follow up with you?”

5. Mengakhiri Telepon

  • “Thank you for calling [Company Name]. Have a great day!”
  • “We appreciate your call. Goodbye!”
  • “Thank you for your patience. We’ll get back to you as soon as possible.”


Contoh Percakapan Menerima Telepon


Customer Service: Good morning, thank you for calling ABC Electronics. This is Sarah speaking. How may I help you?

Customer: Hi, I have a question about my recent order.

Customer Service: I’d be happy to help. May I have your order number, please?

Customer: Sure, it’s BC123.

Customer Service: Thank you. I’ll check it right now. Please hold for a moment.

[After checking]

Customer Service: I see that your order is scheduled for delivery tomorrow. Is there anything else I can help you with?

Customer: No, that’s all. Thank you.

Customer Service: Thank you for calling ABC Electronics. Have a great day!


Look at the video conversation below :


Exercise :

Answer these following questions based on the youtube video:
  1. What was the initial reason for Ken Jones calling ABC Company, specifically wanting to speak to Mr. Smith?
  2. What is the opening greeting Emily uses when she answers the phone at ABC Company?
  3. After taking the message from Ken Jones, what two actions did Emily take to ensure Mr. Smith received it?
  4. What phrase did Emily use to ask Ken Jones for his contact number?
  5. According to Ken Jones, what word did he use to describe the urgency of his call?



Kamis, 30 Januari 2025

Bahasa Inggris Kelas XI Semester Genap, Starting, Continuing, and Ending a Conversation in English



Good communication is very important in daily life, especially when talking about interesting topics. In this lesson, students will learn useful phrases to start, continue, and end a conversation. Knowing these expressions will help students speak English more easily and confidently.


To make learning more fun, we will use a conversation about Pandawara Group, a group of young people who care about the environment. They are famous for their innovative activities in cleaning up trash from rivers and beaches. Their efforts have inspired many people to take better care of nature.


Example Conversation



Situation: Anna and Budi are discussing the contributions of Pandawara Group to the environment.

Anna       : Hi Budi! Have you heard about Pandawara Group? (Starting)
Budi        : Oh, hi Anna! Yes, I have. They are an amazing group of young environmental activists.
Anna       : Exactly! They clean up rivers and beaches to help reduce pollution. I think their work is inspiring. What do you think? (Continuing)
Budi        : I totally agree. Without their efforts, many places would still be full of garbage. (Continuing)
Anna       : That’s true. Their dedication has encouraged many people to join their clean-up events. (Continuing)
Budi        : Absolutely! They use social media to spread awareness, and now more people support their movement. (Continuing)
Anna       : *Yes! It shows how young people can make a big difference. Well, I have to go now, but let’s talk more about environmental heroes next time. (Ending)
Budi        : Sure! See you later, Anna. (Ending)


Explanation of Expressions Used

Here are some useful expressions used in the conversation above, categorized by function:

Starting a Conversation:

  • Hi! How are you?
  • Have you heard about…?
  • Can I ask you something?
  • I was wondering if you know about…

Continuing a Conversation:

  • Exactly! I think…
  • That’s interesting. Tell me more!
  • I see your point, and I’d like to add…
  • Oh really? Why do you think so?
  • That reminds me of…

Ending a Conversation:

  • Well, I have to go now.
  • It was nice talking to you.
  • Let’s continue this conversation another time.
  • See you later!



Exercises

Vocabulary Exercise: Match the words with their meanings.

  1. Activist
  2. Pollution
  3. Awareness
  4. Conservation
  5. Community

a. Protecting natural resources
b. A group of people living together
c. A person who takes action for a cause
d. Understanding or knowledge about something
e. The presence of harmful substances in the environment


Conversation Practice: Fill in the blanks with suitable expressions.

  1. ____! Have you heard about the new environmental program?
  2. That’s a great idea! ____. Can you explain more?
  3. Well, it was nice talking to you. __!


Comprehension Questions: Answer the following questions based on the conversation.

  1. What is Pandawara Group, and what have they done for the environment?
  2. Why does Budi think Pandawara Group’s efforts are important?
  3. How do they encourage more people to join their activities?
  4. How has social media helped Pandawara Group’s movement?
  5. What expressions did Anna and Budi use to start, continue, and end their conversation?

By mastering these expressions, students will be able to hold smooth and engaging conversations in English. Keep practicing and have fun learning!


Learning From Video